play5 Privacy Policy — What Happens to Your Data When You Play

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who register an account, browse the platform, or interact with any feature of play5 at https://play5.org. It covers Filipino players who use the platform on mobile or desktop, whether they are registered members or casual visitors. By accessing or using any part of play5, you acknowledge that you have read and understood this policy. If you are below 21 years of age, you are not permitted to use play5, and no data from underage individuals is knowingly collected. This policy is written in plain Philippine English so every player in the Philippines can understand their rights without needing legal assistance.

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2. What Information We Collect

When you register an account on play5, we collect basic identification details including your full name, date of birth, email address, and a username of your choosing. During the verification process required for withdrawals and responsible gaming compliance, we may collect a copy of a valid government-issued ID issued in the Philippines. When you use payment features, we collect transaction records including deposit amounts, withdrawal requests, and payment method references — we do not store full card numbers or full bank account details on our servers. We also automatically collect technical data such as your device type, browser version, IP address, and session timestamps when you browse or play on the platform. This technical data helps us detect suspicious access patterns, maintain platform security, and improve the overall experience for Filipino players.

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3. How We Use Your Information

The personal information you provide is used primarily to operate your account, process transactions in Philippine pesos, and ensure that your experience on play5 is personalised and secure. We use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — these are not optional as they are essential to your account's safe operation. Aggregated and anonymised usage data may be used to improve platform features, optimise game performance, and develop new sections such as the Sports and High Roller areas. play5 does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Where we engage third-party service providers — such as payment processors or identity verification partners — they are contractually obligated to handle your data only for the purpose of delivering that specific service to play5.

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4. Cookies and Tracking Technologies

play5 uses cookies and similar technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while preference cookies may persist to save your settings between visits. play5 does not use third-party advertising cookies or cross-site tracking technologies that follow you outside of the play5 platform. You may adjust your browser settings to block or delete cookies, but doing so may affect your ability to log in or use certain features correctly. For most Filipino players browsing on mobile, the default cookie settings are the safest and most convenient option, and the data collected through cookies is limited strictly to platform functionality.

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5. Data Retention and Security

play5 retains your personal data for as long as your account remains active and for any additional period required by applicable regulations governing licensed gaming operations in the Philippines. When an account is closed, personal data is retained for the minimum period required by law and then securely deleted or anonymised. We implement technical and organisational security measures including encrypted data transmission, access controls, and regular security reviews to protect your information against unauthorised access, loss, or disclosure. No system can guarantee absolute security, but play5 is committed to applying industry-standard protections at all times. If a security incident occurs that affects your personal data in a material way, play5 will notify you through the contact details associated with your account as soon as reasonably practicable.

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6. Your Rights as a Player

As a Filipino player using play5, you have the right to request access to the personal data we hold about you, and to request correction of any information that is inaccurate or out of date. You may also request that your data be deleted, subject to any legal or regulatory obligations that require us to retain certain records. If you wish to raise a concern about how your data has been handled, you may contact play5 support at [email protected] — we aim to respond to all data-related enquiries within a reasonable timeframe. You have the right to withdraw consent for non-essential communications, such as platform news or promotional updates, at any time by updating your account preferences. play5 respects the data rights of all Filipino players and will not penalise you for exercising any of the rights described in this section.

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7. Changes to This Policy

play5 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable regulations, or best practices in data protection. When changes are made, the updated policy will be published on this page with a revised review date at the bottom. If changes are significant, play5 will notify active account holders via the email address associated with their account. Your continued use of the platform after the effective date of any update constitutes acceptance of the revised policy. We encourage all players to review this page periodically so they remain informed about how their personal information is being handled.

Last reviewed: 2025. This policy applies to all Filipino players using play5. For data-related enquiries, contact support at [email protected].